Welcome to Windsor Nursery Furniture
Windsor Nursery is the best place on the planet to find hundreds of "baby
products at awesome prices"! We have created an easy-to-navigate shopping
experience not just for family, but anyone involved in nursery and daycare at
church or commercial daycare.
We manufacturer the quality products that we believe you will want and need, and
have a continuously growing list of accessories to complement our core products.
The information below will give you a quick overview of WindsorNursery.com. If
you ever need additional help, send us an
e-mail or give us a call toll-free at 1-800-359-3708.
Ordering
Browse the vast selection of quality merchandise and pick items you are
interested in by clicking on the "add to cart" button. Your items will be placed
in your virtual shopping cart, which can be viewed at any time during your visit
by clicking on the View Cart button, which is located in the upper right hand
corner of your screen. Once you have completed your shopping, click on the View
Cart button and proceed to check out. Remember at WindsorNursery.com, there are
never any handling charges and you will never be billed until you completely
check out.
If paying with a check or money order, use the following method:
1. Determine the items to be ordered
2. Call 1-800-359-3708 to speak with a representative
3. The representative will assist with the final price including shipping
4. The order will be entered and shipped once payment has been received
If paying with a credit card, use the following method:
1. Determine the items to be ordered
2. Access your shopping cart by clicking View Cart. View Cart will take you to PayPal in order to create an initial secure account for credit information
3. Click Secure Checkout and follow the instructions from PayPal in order to complete payment
4. The order will be entered and shipped in approximately three weeks
About our online ordering form
If at any time you experience any problems filling out your order
form, feel free to contact one of our customer service representatives toll free
at 1-800-359 and they will be happy to assist you. We want your shopping
experience at WindsorNursery.com to be as easy as possible. Let us know how we
can help.
Special Order Return Policy
Certain items including bedding and bedding accessories are Special Order and,
as such, are subject to our Special Order Return Policy.
Any product that is subject to our Special Order Return Policy is so noted on
that product's description page. Unfortunately, we must enforce this policy
because we cannot stock Special Order items and they are ordered based on your
request. We must charge your credit card at the time that an order is placed
with us.
All returns and cancellations of Special Order products are subject to a 30%
Restocking Fee. To avoid this restocking fee, your order must be cancelled prior
to WindsorNursery placing your order with the Manufacturer. Shipping charges
cannot be refunded.
All personalized items are non-returnable, non-exchangeable and cannot be
cancelled once your order has been placed.
We love satisfied customers, so if you have any questions about this policy,
please feel free to contact us via e-mail at
sales@windsornursery.com or via
telephone toll free at 1-800-359-3708
Returns and Exchanges
WindsorNursery's "MONEY BACK GUARANTEE" Return Policy
We love satisfied customers and, if you are not completely satisfied with your
purchase from WindsorNursery, please take advantage of our "Money Back
Guarantee" Return Policy.
As of January 1st, 2005, if you are not fully satisfied within 30 days of the
delivery date, please return your order to us. Call our friendly customer
service via telephone toll free at 1-800-359-3708 and they will assign to you a
Return Authorization Number (RAN) which allows us to keep track of the return.
Our "Money Back Guarantee" is meant to make your shopping experience enjoyable,
convenient and risk-free. You may return the item for a full refund of the
purchase price less any shipping charges and packing materials.
The returned product must be in new and unused condition, in the
original box with all the documentation, parts and accessories to
insure full credit. "New and unused" means sale-able condition, not dirty and
not washed. We cannot accept returns for any item with any indications that it
has been used.
Special Order items are subject to our Special Order Return Policy. Personalized
items cannot be returned.
Return shipping costs are your responsibility unless the item is damaged
or defective.
We love satisfied customers so if you have any questions about this policy,
please feel free to contact us via e-mail at
sales@windsornursery.com
or via telephone toll free at 1-800-359-3708.
Note: Shipping charges cannot be refunded.
Please allow us 10-14 days once we have received your return to process and
credit your credit card.
Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we will either
replace the broken parts if possible or ship out a new one completely at
our expense.
If an item arrives with visible damage, note the damage on the
bill of lading from the trucking company before signing off on receiving the
product. Report any damages immediately to the shipper as well as Windsor
Nursery.
Requests for replacement parts will be processed as quickly as possible. Please
note that we are not able to express ship replacement pieces.
Please call our friendly customer service at 1-800-359-3708 and we will make it
right!
We strive to make your shopping experience at WindsorNursery an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10
business days for us to receive the returned or exchanged product back from you.
All refunds granted are for the purchase price of the product only and can only
be issued to the credit card used at purchase. Shipping and costs are refundable
only if a product arrives damaged due to shipping or is defective and is noted
on the bill of lading.
Canceling Your Order
If you have placed an order and would like to cancel it, please contact us by
either calling toll free at 1-800-359-3708 or
email us within twelve hours of placing your order to cancel it free of any
charges.
Don't worry! Even after the twelve hours, our friendly customer service will do
all that we can to stop the items from being processed and/or shipped but there
is no guarantee that we will be able to stop it in time.
In these rare cases that we cannot prevent the shipment, please see our Return
Policy.